*The above video is from May 2025.*
(WFRV) – The Federal Communications Commission (FCC) is seeking information and experiences from Cellcom customers who were impacted by the long-term outages in May.
In mid-May, Cellcom reported outages impacting its voice and text services, later saying it was due to a cyber incident, with services not being fully restored for roughly two weeks.
Maino and the Mayor no longer on 97.9 WGBW, station announces
Officials with Cellcom provided updates nearly daily as the outages continued, mentioning that the fix was not ‘as simple as flipping a switch,’ while sharing critical information with its valued customers.
Now, officials with the FCC are seeking information about the outage’s impact on consumers, businesses, and government entities, including 911 call centers.
“Among other issues, the FCC asks commenters to tell them whether consumers could make or receive calls and text messages, when services were restored, and whether 911 calls went through,” the FCC Office of Media Relations stated in an email. “The FCC is also seeking information about Cellcom’s handling of the outage and whether it kept the public adequately informed about the incident and restoration efforts.”
Appleton’s Hearthstone Museum searching for ways to find funding amidst federal cuts
On May 30, Cellcom released a statement saying that customers would be paying a smaller bill in July.
Those wishing to submit a comment can do so on the FCC’s website or by emailing CellcomOutages2025@fcc.gov.
